Patio Door Warranty

VINYL WINDOW AND DOOR
PATIO DOOR
WARRANTY
Vinyl Master Frame and Sash
The rigid extrusions shall not, under normal atmospheric conditions, chip, crack, blister or peel for a period of fifteen years from date of purchase. This warranty does not cover the possible fading of the PVC extrusions.
INSULATING GLASS UNIT
Masterview Window Systems will warrant the insulating glass to be free from material obstruction which restricts vision resulting from film formation, moisture or dust collection between the interior glass surfaces for a period of ten years from date of purchase.
Door Operating Parts
Parts such as rollers, handles, locks and latches shall be free of defects for a period of five years from date of purchase.
Conditions Not Covered
Condensation (or sweating) on either the glass or frame section of window units is determined by the difference in temperature between the exterior and interior sections of the unit along with the level of humidity present in a house. Due to the variability of temperature/humidity conditions from house to house, Masterview Window Systems is unable to give a consumer warranty regarding condensation.
DOWNLOAD WARRANTY
1.

All claims must be in writing, and submitted within 60 days after discovery of the claimed defect.

2.

All claims should be mailed to the original place of purchase, or if no longer in operation, to Masterview Window Systems. MasterviewWindow Systems, or its appointed representative, shall be allowed to make a reasonable inspection of the claim.

3.

Masterview Window Systems requires the following information prior to mailing replacement parts. This information can be found on the label inside the head of your window: Order Number, Lot Number, Customer Name, Customer PO, Order Date, Window Type, Window Size . Provide the following only if the homeowner is making the claim directly to Masterview Window Systems: Home Owner Name, Address, Daytime Phone,.

Any claims made after the warranty period or as a results of breakage outside the guidelines of the warranty, shall be honored by the purchaser paying current material costs and shipping chargers. Masterview Window Systems reserves the right to change or delete products or component parts of said products.

This warranty affects windows manufactured after July 11th, 2011.

Phone:
+1 (800) 452-7535 or
+1 (518) 853-3421
ADDRESS:
Kasson Keller Corporation
c/o MasterView Windows
60 School Street | Fonda, NY 12068
EMAIL:
customerservice@kassonkeller.com
sales@kassonkeller.com
marketing@kassonkeller.com
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